Shipping policy
At Aurawear Studio, we carefully prepare every order to ensure your pillowcases and neck support pillows arrive safely and efficiently.
1. Shipping Availability
We currently provide shipping services to customers within the United States.
Orders are processed after successful payment confirmation.
2. Shipping Rates
We offer:
Free Shipping on eligible orders.
For orders under $10.00, a shipping fee of:
$5.99
will be applied during checkout.
3. Processing Time
Orders are generally processed within:
1–3 business days
after payment confirmation.
Processing times may be extended during:
- Holidays
- Promotional events
- High-volume periods
- Unexpected carrier delays
4. Delivery Time
Estimated delivery times vary depending on:
- Shipping destination
- Carrier availability
- Weather conditions
- Operational delays
Delivery estimates are not guaranteed arrival dates.
5. Order Tracking
When available, tracking information will be provided after shipment confirmation.
Customers may use tracking information to monitor delivery progress.
6. Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us promptly.
We will work with customers and shipping providers to review available solutions.