Refund policy

At Aurawear Studio, we are committed to providing our customers with comfortable, reliable, and thoughtfully designed home comfort products. We understand that selecting the right pillowcase or neck support pillow is a personal experience, and we want every purchase to bring satisfaction, relaxation, and confidence.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products purchased through:

Website: https://www.aurawearstudio.shop/

This policy applies to all purchases made from CLOTHING BY FAITH FOR CHILDREN INC. and is governed by applicable laws of the State of Florida.

1. Return Eligibility

We gladly accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must include original packaging, tags, accessories, and any included materials.
  • The item must not show signs of washing, damage, alteration, misuse, or excessive handling.
  • Customers must provide valid proof of purchase, such as an order confirmation email or transaction record.

Because our products include pillowcases and neck support pillows that come into direct contact with the body, returned products must meet hygiene and safety requirements before approval.

For health, hygiene, and resale protection reasons, products that have been used, washed, stained, damaged, or altered may not be eligible for return.

2. Non-Returnable Items

Certain products may not qualify for return, including:

  • Items that have been used or cleaned.
  • Products damaged after delivery due to customer handling.
  • Items returned without original packaging.
  • Products purchased through unauthorized sellers.
  • Clearance, promotional, or final-sale items where applicable.

3. Return Request Process

To request a return, customers must contact our support team before sending any product back.

Please provide:

  • Customer name
  • Order number
  • Product name
  • Reason for return
  • Photos showing product condition if applicable

Return requests should be submitted through:

Email: [email protected]

After reviewing your request, our customer service team will provide return instructions if your return is approved.

Please do not send products back without receiving return authorization.

4. Return Shipping Responsibility

Unless the product is defective, damaged upon arrival, or incorrectly shipped, customers are responsible for return shipping costs.

If Aurawear Studio determines that the item received:

  • Is defective,
  • Was damaged during shipment,
  • Or is different from the product ordered,

we may provide appropriate assistance, including replacement, refund, or return shipping support.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time depends on your payment provider and financial institution.
  • Customers should allow several business days for funds to appear after processing.

Original shipping charges, if applicable, may not be refundable unless the return resulted from an error caused by us.

6. Damaged or Incorrect Orders

We encourage customers to inspect their orders immediately after delivery.

If your package arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with:

  • Order details
  • Description of the issue
  • Supporting photographs

We will evaluate the situation and provide a suitable resolution.

7. Exchanges

Currently, we process exchanges through a return-and-repurchase method.

If you would like a different size, style, or product variation, please return your eligible item and place a new order after receiving return approval.

8. Florida Consumer Notice

Aurawear Studio maintains a written refund and return policy to provide customers with clear information regarding purchase expectations and available remedies. Florida retail businesses are subject to consumer protection requirements regarding refund policy disclosures.